PRODUCT MANAGER @ PAYPAL
PayPal is seeking a talented Product Manager to help shape the future of AI-native customer servicing at scale. This is a high-impact individual contributor role where you will influence how millions of customers resolve refunds, disputes, and account questions on their own with the help of AI. We are looking for someone who can drive innovation and create seamless customer experiences in the fintech space. The ideal candidate has experience with AI-powered customer-facing products such as chatbots, IVR, and LLMs. You should have a strong product sense, an analytics-driven approach to decision-making, and be comfortable navigating complexity across engineering, risk, compliance, and operations. This hybrid role is based in San Jose or Austin. Join the team at this exciting time and contribute to a growing area of the business.
Key Requirements
Experience with AI-powered customer-facing products like chatbots.
Knowledge of IVR (Interactive Voice Response) systems and LLMs.
Strong product sense to represent the customer in all trade-offs.
Analytics-driven mindset with the ability to let data guide decisions.
Ability to navigate complexity across engineering, risk, and compliance.
Proven experience in a high-impact individual contributor role.
Understanding of how to scale AI-native customer servicing products.
Background in managing features for refunds, disputes, and account questions.
Comfortable working within large-scale operations and tech teams.
Excellent communication skills for cross-functional collaboration.