SECRETARY AND RESERVATIONS OFFICER @ OUTSTANDING-SOLUTIONS
Outstanding-Solutions is seeking a professional and highly organized Secretary and Reservations Officer to join our hospitality team in Stone Town, Zanzibar. In this pivotal role, you will be the primary point of contact for our operations, ensuring that the director's schedule is managed efficiently while providing seamless booking experiences for our clients. You will handle a diverse range of tasks, from daily administrative coordination to navigating complex travel itineraries and reservations management. The ideal candidate will thrive in a fast-paced environment and demonstrate a commitment to service excellence in every interaction. We are looking for someone who can represent our brand with professionalism, maintain meticulous records, and contribute to the overall success of our hospitality service offerings in the region.
Key Requirements
Diploma or Certificate in Tourism, Hospitality, Secretarial Studies, or related field.
Proven experience in reservations, administration, front office, or the travel industry.
Excellent command of English language, both spoken and written.
Strong proficiency in Microsoft Office Suite and basic booking software systems.
Ability to work independently and manage time effectively with minimal supervision.
Strong organizational skills with attention to detail for filing and document management.
Demonstrated reliability, trustworthiness, and a professional demeanor in all interactions.
Strong interpersonal communication skills for professional telephone and email correspondence.
Understanding of travel industry booking protocols and rate checking procedures.
Must be a Tanzanian national as per organizational hiring policy.