SERVICENOW BUSINESS ANALYST (7–9 YEARS EXPERIENCE) @ NCUBE INFO SOLUTIONS
We are looking for an experienced ServiceNow Business Analyst who can bridge the gap between business needs and technical solutions. The ideal candidate will have strong expertise in requirement gathering, stakeholder management, and ServiceNow modules like ITSM, SPM, and CMDB. The role involves working closely with various IT teams and external vendors to ensure that technical solutions align perfectly with organizational goals.
Key responsibilities include creating user stories, workflows, and detailed process documentation while supporting ITSM, SPM, and CMDB solution design and configuration. The candidate will also be responsible for assisting in automation, testing, and User Acceptance Testing (UAT) coordination. Excellent communication skills are required for conducting workshops and leading requirement discussions with various stakeholders to ensure high-quality delivery on a contract basis.
Key responsibilities include creating user stories, workflows, and detailed process documentation while supporting ITSM, SPM, and CMDB solution design and configuration. The candidate will also be responsible for assisting in automation, testing, and User Acceptance Testing (UAT) coordination. Excellent communication skills are required for conducting workshops and leading requirement discussions with various stakeholders to ensure high-quality delivery on a contract basis.
Key Requirements
7–9 years of experience as a Business Analyst with mandatory ServiceNow experience
Strong knowledge of ITSM, SPM, and CMDB modules
Expertise in requirement gathering and Agile methodologies
Excellent communication and stakeholder management skills
Bachelor’s degree in Business, IT, or related field
Ability to create user stories, workflows, and detailed process documentation
Experience supporting ITSM, SPM & CMDB solution design and configuration
Knowledge of automation, testing, and UAT coordination
Proven ability to conduct workshops and requirement discussions
Ability to collaborate effectively with IT teams and external vendors