FLEXCUBE SUPPORT CONSULTANT (OFFSHORE) @ NAIR SYSTEMS
Nair Systems is seeking a highly skilled Flexcube Support Consultant (Offshore) to join our dynamic team supporting UAE operations. This role involves providing critical L0/L1 support for Oracle FLEXCUBE, encompassing a wide range of banking operations including retail, corporate, Islamic, and trade modules. The primary focus is to ensure the continuous availability and performance of financial systems through diligent monitoring of alerts, incident acknowledgment, and first-level resolution of recurring issues. The successful candidate will play a key role in managing service requests, fulfilling user inquiries, and maintaining system sanity post-EOD/BOD cycles.
In addition to technical resolution, the consultant will be responsible for meticulous documentation and communication. This includes maintaining shift logs, creating knowledge articles, and preparing comprehensive handover notes for the follow-the-sun support model. You will work closely with L2/L3 teams to escalate unresolved incidents and support root cause analysis (RCA) by gathering diagnostic logs and error details. The role requires a candidate who can operate within a 24x7 shift timing model and participate in compliance activities and infrastructure improvement projects to uphold IT security and regulatory standards. Candidates should be available to join within 2 to 4 weeks.
In addition to technical resolution, the consultant will be responsible for meticulous documentation and communication. This includes maintaining shift logs, creating knowledge articles, and preparing comprehensive handover notes for the follow-the-sun support model. You will work closely with L2/L3 teams to escalate unresolved incidents and support root cause analysis (RCA) by gathering diagnostic logs and error details. The role requires a candidate who can operate within a 24x7 shift timing model and participate in compliance activities and infrastructure improvement projects to uphold IT security and regulatory standards. Candidates should be available to join within 2 to 4 weeks.
Key Requirements
Good understanding of banking operations including retail, corporate, Islamic, and trade modules in FLEXCUBE.
Proven experience with EOD/BOD processing and system maintenance.
Technical proficiency in Oracle SQL for database querying and troubleshooting.
Hands-on experience with Unix/Linux commands, log analysis, and file handling.
Familiarity with middleware components such as WebLogic, MQ, and OHS.
Working knowledge of ITIL processes specifically Incident, Problem, and Change Management.
Strong communication, documentation, and stakeholder coordination skills.
Awareness of audit, compliance, and regulatory standards applicable to banking operations.
Ability to work in a 24x7 shift operating model with formal handovers.
Capacity to reproduce system scenarios and provide inputs for Root Cause Analysis (RCA).
Experience in creating and maintaining knowledge articles and SOPs for operational tasks.
Ability to join within a timeframe of 2 weeks to a maximum of 1 month.