FRONT OFFICE MANAGER @ MSANDOHR SOLUTION
We are seeking an experienced Front Office Manager to oversee operations for our client in the hospitality industry located in Dar es Salaam. The successful candidate will lead the front office team to ensure that guest experiences are world-class, managing everything from check-in processes to complex complaint resolutions while driving service excellence.
The role demands a professional who is capable of balancing operational efficiency with high-level customer service. You will be responsible for departmental reporting, budget management, and ensuring that all staff follow strict hotel policies and operational standards, all while working in a dynamic environment in Dar es Salaam.
The role demands a professional who is capable of balancing operational efficiency with high-level customer service. You will be responsible for departmental reporting, budget management, and ensuring that all staff follow strict hotel policies and operational standards, all while working in a dynamic environment in Dar es Salaam.
Key Requirements
Minimum of 5 years' experience in a managerial or supervisory front office role within a hotel environment.
Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field.
Practical working knowledge of Property Management Systems (PMS) such as Opera or Fidelio.
Proven leadership, conflict resolution, and team management skills.
Experience in operational budgeting and performance management.
Excellent communication, customer service, and interpersonal skills.
Strong problem-solving abilities with attention to detail.
Ability to work flexible hours, including weekends and public holidays when required.
Proficiency in Microsoft Office Suite and digital reporting tools.
Strong multitasking capabilities in a fast-paced environment.