ICT SUPERVISOR @ MÉDECINS SANS FRONTIÈRES MSF TANZANIA
The ICT Supervisor at Médecins Sans Frontières (MSF) Tanzania will be responsible for the comprehensive maintenance, monitoring, and follow-up of all IT and Telecom equipment, tools, and services within the mission. This pivotal role ensures the efficient use of MSF's digital infrastructure by providing essential onsite technical support and delivering training to users, all while strictly adhering to MSF’s established standards, policies, protocols, and procedures.
Key responsibilities include supervising, implementing, and continually improving data security protocols, encompassing data saving, firewall management, user access rights, robust backup procedures, and overall security for both hardware and software. The supervisor will also be crucial in ensuring data availability, enabling immediate operational recovery, and maintaining continuity in emergency situations. Furthermore, the role involves the proper maintenance and availability of a wide range of ICT and communication equipment, such as phones, VHF/HF radios, vehicle communication systems, laptops, and printers, alongside conducting preventive maintenance and maintaining accurate ICT stock inventories. The supervisor will also support users with MSF digital tools like OneDrive, Kompas, and SharePoint, providing guidance, briefings, and training for staff and newcomers. This position is located in Lindi Region – Liwale District, Liwale.
Key responsibilities include supervising, implementing, and continually improving data security protocols, encompassing data saving, firewall management, user access rights, robust backup procedures, and overall security for both hardware and software. The supervisor will also be crucial in ensuring data availability, enabling immediate operational recovery, and maintaining continuity in emergency situations. Furthermore, the role involves the proper maintenance and availability of a wide range of ICT and communication equipment, such as phones, VHF/HF radios, vehicle communication systems, laptops, and printers, alongside conducting preventive maintenance and maintaining accurate ICT stock inventories. The supervisor will also support users with MSF digital tools like OneDrive, Kompas, and SharePoint, providing guidance, briefings, and training for staff and newcomers. This position is located in Lindi Region – Liwale District, Liwale.
Key Requirements
Secondary education and formal technical training.
Minimum of 2 years of proven experience in IT/Telecom technical areas.
Expertise in the latest Microsoft Operating System and business applications.
Good knowledge of computer hardware maintenance processes.
Strong understanding of network theory and respective protocols.
Knowledge of main email systems and IT security best practices.
Proven training and support skills for users.
Fluency in both English and Swahili languages (mandatory).
Ability to monitor, maintain, and troubleshoot IT and Telecom equipment.
Experience in implementing and improving data security protocols, including backups and user access management.