NOC SOC- INTERN (1) @ LIQUID INTELLIGENT TECHNOLOGIES
Liquid Intelligent Technologies (LIT) is a Pan-African technology group with capabilities across 13 countries, primarily in Sub-Saharan Africa. It is a one-stop-shop technology group providing tailor-made digital solutions to businesses in the public and private sectors. As an Intern within the Network Operations Center (NOC) and Security Operations Center (SOC), you will step in to gain real-world experience in network monitoring, incident handling, troubleshooting, and client support within a professional 24/7 telecom environment. This role is a vital entry point for those looking to contribute to Africa's digital future.
In this position, you will act as the first line of operational contact, supporting both clients and network infrastructure. Your duties will include monitoring systems to detect service degradations, validating alarms, and escalating incidents according to established SOPs and SLAs. You will work closely with IP Engineers and Field Engineers to ensure operational continuity and high-quality service delivery. This internship is located in Dar Es Salaam and offers a dynamic environment for highly motivated individuals seeking to grow their technical skills in the connectivity and cloud sectors.
In this position, you will act as the first line of operational contact, supporting both clients and network infrastructure. Your duties will include monitoring systems to detect service degradations, validating alarms, and escalating incidents according to established SOPs and SLAs. You will work closely with IP Engineers and Field Engineers to ensure operational continuity and high-quality service delivery. This internship is located in Dar Es Salaam and offers a dynamic environment for highly motivated individuals seeking to grow their technical skills in the connectivity and cloud sectors.
Key Requirements
Bachelor’s degree or final-year student in IT, Telecommunications Engineering, or Computer Science.
Basic understanding of networking fundamentals including TCP/IP and LAN/WAN concepts.
Strong interest in network operations, service assurance, and infrastructure management.
Customer-focused mindset with effective communication skills for client interaction.
Familiarity with network monitoring tools or helpdesk ticketing systems is an advantage.
High level of attention to detail and the ability to follow defined technical procedures.
Ability to work effectively in a fast-paced, 24/7 operational environment.
Willingness to work shift-based schedules, including nights and weekends if required.
Strong analytical skills to distinguish real network faults from false positives.
Proactive attitude toward learning and growing technical skills in a professional setting.
Proficiency in documenting incident timelines and preparing operational reports.