CUSTOMER SUPPORT EXECUTIVE @ LATINUM HR SOLUTIONS
As businesses in the UAE scale customer-facing operations, strong customer support professionals are essential to deliver seamless experiences and build brand loyalty. Latinum HR Solutions is currently seeking a Customer Support Executive on behalf of a client operating within the E-commerce, Services, and Technology sectors. This position is central to maintaining high service standards and ensuring that every customer interaction aligns with the brand's commitment to quality. The salary offered for this role ranges from AED 7,000 to 11,000 per month. The candidate will be responsible for managing diverse customer queries via calls, emails, and chat interfaces. Beyond direct communication, the role requires meticulous data entry and maintenance within CRM systems to ensure all client history is documented accurately. Collaborating with internal teams is essential for resolving technical or service issues, making this a great opportunity for professionals with 1 to 4 years of experience to grow within the vibrant Dubai market. Professionals applying for this role should have a customer-focused mindset and the ability to work under pressure in high-volume environments.
Key Requirements
1–4 years of experience in customer support or client servicing roles.
Strong verbal and written communication skills in English for professional correspondence.
Proven problem-solving skills to effectively resolve diverse customer issues.
Ability to manage and prioritize high-volume interactions across phone, email, and chat.
Proficiency in using and maintaining CRM systems for accurate record-keeping.
Capability to coordinate with various internal teams for efficient issue resolution.
A customer-focused mindset with a strong commitment to high satisfaction levels.
Diligent follow-up skills on customer requests and constructive feedback gathering.
Previous experience within the E-commerce, Services, or Technology industries.
Ability to maintain professionalism and brand standards during all customer interactions.