TECHNICAL SUPPORT ENGINEER @ LAISON
LAISON is currently seeking a dynamic and highly motivated Technical Support Engineer to join our team in Dar es Salaam, Tanzania. This role is fundamental to our expansion in East Africa, as you will be responsible for delivering professional product demonstrations and training for customers on the installation, operation, and maintenance of our advanced smart water meter systems. You will play a key role in the end-to-end deployment of smart utility infrastructure, including meters, concentrators, gateways, and the integrated software systems that power them. The position involves both on-site technical resolution of hardware failures and online customer support to provide tailored solutions and gather vital product feedback for our development teams. Beyond technical execution, you will be expected to oversee the progress and quality of various projects while maintaining organized and comprehensive documentation. This role offers the opportunity to work with a global tech company at the forefront of smart water and IoT engineering. The package includes a competitive salary, systematic technical training upon onboarding, and full reimbursement for travel and accommodation expenses, including a daily allowance during business trips. This is an excellent opportunity for an engineer with a strong sense of responsibility and a willingness to engage in long-term overseas work to advance their career in a growing industry.
Key Requirements
Deliver professional product demonstrations and training for customers on installation and operation.
Provide expert guidance on the maintenance and repair of smart water meter systems.
Manage the end-to-end deployment of smart water meters, concentrators, and gateways.
Troubleshoot and resolve on-site hardware failures and software system issues efficiently.
Engage with customers through online channels to provide tailored technical solutions.
Proactively collect and report product feedback for continuous improvement.
Monitor project implementation progress to ensure high standards of quality and efficiency.
Maintain meticulous and comprehensive project documentation for all deployment phases.
Possess a degree in Electronics, Communications, Automation, or Computer Science.
Demonstrate fluency in both English and Swahili for effective communication.