IT SUPPORT OFFICER/IT SUPPORT TECHNICIAN @ KMJIB
KMJib is currently looking for a skilled and dedicated IT Support Officer/IT Support Technician to join our dynamic team. This role is essential for maintaining the operational integrity of our IT infrastructure, ensuring that our systems remain secure, efficient, and available for all staff. You will be responsible for troubleshooting hardware and software issues, assisting with network maintenance, and providing timely technical support to users across various departments.
As part of our commitment to excellence, you will work in an environment that prioritizes problem-solving and technical innovation. The successful candidate will have the opportunity to make a direct impact on our business operations by minimizing downtime and optimizing system performance. We value individuals who are proactive, eager to learn, and capable of working effectively in a fast-paced environment. Please note that this position requires 24/7 availability for potential standby and critical issue resolution.
As part of our commitment to excellence, you will work in an environment that prioritizes problem-solving and technical innovation. The successful candidate will have the opportunity to make a direct impact on our business operations by minimizing downtime and optimizing system performance. We value individuals who are proactive, eager to learn, and capable of working effectively in a fast-paced environment. Please note that this position requires 24/7 availability for potential standby and critical issue resolution.
Key Requirements
Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
Strong knowledge of Windows 10/11 operating systems.
Proficiency in basic Linux commands and system navigation.
Solid understanding of networking fundamentals including TCP/IP, VPN, and DNS.
At least 2-3 years of hands-on IT support experience.
Prior experience in an insurance or fintech environment is considered an advantage.
Ability to work in a 24/7 support capacity when required.
Excellent analytical and problem-solving skills to diagnose complex technical issues.
Strong communication skills for interacting with non-technical users.
Ability to perform under pressure and manage tasks during critical system outages.