CREDIT COLLECTION OFFICER @ KIMARO MOBILE LIMITED
Kimaro Mobile Limited is seeking a motivated and detail-oriented Credit Collection Officer to join its dynamic team. The primary focus of this role is to manage outstanding accounts and ensure the timely recovery of debts by maintaining proactive communication with customers. You will be responsible for following up on overdue accounts through phone calls, emails, and letters, while striving to maintain positive and professional customer relationships throughout the recovery process.
In addition to debt recovery, the successful candidate will negotiate payment plans and settlements, monitor customer accounts for delinquency, and maintain accurate records of all collection activities. Working closely with the finance team, you will prepare essential weekly and monthly reports to track progress and optimize operations. This position offers a professional work environment with opportunities for growth, training, and performance-based incentives for dedicated professionals.
In addition to debt recovery, the successful candidate will negotiate payment plans and settlements, monitor customer accounts for delinquency, and maintain accurate records of all collection activities. Working closely with the finance team, you will prepare essential weekly and monthly reports to track progress and optimize operations. This position offers a professional work environment with opportunities for growth, training, and performance-based incentives for dedicated professionals.
Key Requirements
1-3 years of experience in credit collection or a related financial role.
Strong background in the microfinance industry or similar credit-based sectors.
Demonstrated experience working in a call center environment or high-volume phone roles.
Exceptional customer service skills with a professional and empathetic approach.
Strong communication and negotiation skills to reach payment settlements.
Proficiency in Microsoft Office Suite, specifically Excel and Word for reporting.
High level of integrity, persistence, and the ability to work under pressure.
Ability to maintain accurate and updated records of all collection activities.
Capacity to monitor customer accounts and escalate delinquent cases as necessary.
Ability to prepare and present detailed weekly and monthly collection reports.
Commitment to working closely with finance teams to ensure smooth operational flow.