AFTER SALES SERVICE OPERATIONS MANAGER @ KENNEDIA CONSULTING
The After Sales Service Operations Manager will be responsible for overseeing and optimizing the daily after-sales service functions across multiple locations in Nigeria, including Lagos, Abuja, and Onitsha. The role involves leading a dedicated team of support staff and technicians to ensure high levels of customer satisfaction and timely resolution of service issues. The manager will monitor key performance indicators (KPIs) and implement strategies for operational improvement to enhance service delivery standards. In addition to team leadership, the candidate will manage warranty claims, oversee spare parts inventory, and coordinate service logistics. Strong proficiency in ERP platforms and Microsoft Office is essential for preparing detailed performance reports for management. The ideal candidate will possess a background in engineering or business administration and demonstrate exceptional analytical and problem-solving abilities within a fast-paced service environment.
Key Requirements
Bachelor's degree in Business Administration, Engineering, or Operations Management.
Strong leadership and team management skills.
Proficiency in Microsoft Office and service management systems/ERP platforms.
Strong analytical and reporting skills.
Excellent communication and interpersonal skills.
Ability to manage and resolve customer complaints effectively.
Proven experience in spare parts inventory and logistics management.
Strong knowledge of warranty management and claims processes.
Ability to develop and implement operational improvement strategies.
Capacity to lead, supervise, and develop service support teams and technicians.