ASS. FRONT OFFICE MANAGER @ JAZ ELITE AURORA
The Assistant Front Office Manager supports the front office department in daily operations, ensuring exceptional guest services and staff performance. You will mentor reception and guest relations teams, oversee front-of-house procedures, and resolve complex guest issues to ensure high levels of satisfaction.
This role requires a strong leader who can step in for the Front Office Manager when necessary and maintain operational continuity. You will be instrumental in managing team performance, handling budget-related tasks, and upholding the high service standards of Jaz Elite Aurora.
This role requires a strong leader who can step in for the Front Office Manager when necessary and maintain operational continuity. You will be instrumental in managing team performance, handling budget-related tasks, and upholding the high service standards of Jaz Elite Aurora.
Key Requirements
Bachelor degree in Hotel Management or equivalent
Minimum 4 years experience in front office operations
Strong leadership and staff coaching skills
Advanced proficiency in Property Management Systems (PMS)
Exceptional interpersonal and communication skills
Ability to manage conflicts and resolve guest complaints
Analytical skills for managing reports and budgets
Excellent command of written and spoken English
Ability to thrive in a high-pressure environment
Proven experience in operational management