CUSTOMER CARE REPRESENTATIVE @ ISON XPERIENCES
iSON Xperiences Tanzania is expanding its team and is currently seeking passionate, customer-focused professionals to join as Customer Care Representatives in Dar es Salaam. This role is perfect for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional service experiences to customers.
As a Customer Care Representative, you will be the face of the company, handling customer inquiries, resolving issues, and ensuring high levels of satisfaction. You will work within a supportive team structure that values growth and professional development, making it an ideal environment for those looking to build a long-term career in customer experience and call center operations.
As a Customer Care Representative, you will be the face of the company, handling customer inquiries, resolving issues, and ensuring high levels of satisfaction. You will work within a supportive team structure that values growth and professional development, making it an ideal environment for those looking to build a long-term career in customer experience and call center operations.
Key Requirements
Excellent verbal and written communication skills in English and Swahili
Proven experience in a customer service or call center role
Proficiency in basic computer applications and CRM software
Ability to multitask and handle high call volumes efficiently
Strong problem-solving skills and attention to detail
Demonstrated ability to remain calm and professional under pressure
Flexibility to work in shifts including weekends and holidays
High school diploma or equivalent qualification
Strong interpersonal skills to build rapport with diverse customers
Ability to accurately record and document customer interactions