SERVICE ADVISOR @ HUMAN RESOURCE RESOLUTIONS
Human Resource Resolutions is seeking a dedicated and experienced Service Advisor to join the Aftersales Department of an esteemed client located in Dar es Salaam. The Service Advisor acts as the vital interface between the technical workshop team and the customers, ensuring that all service and repair processes are conducted transparently and efficiently. You will be responsible for managing the customer journey from the initial vehicle reception and inspection to the final handover of the vehicle.
The ideal candidate will be adept at preparing accurate job cards, explaining technical repairs to customers, and managing service expectations with precision. You will need to monitor work-in-progress to provide timely updates, handle warranty claims according to company guidelines, and ensure that all administrative reporting, including cash sales and status updates, is handled with meticulous detail. Success in this role requires a blend of technical automotive knowledge and exceptional interpersonal skills.
The ideal candidate will be adept at preparing accurate job cards, explaining technical repairs to customers, and managing service expectations with precision. You will need to monitor work-in-progress to provide timely updates, handle warranty claims according to company guidelines, and ensure that all administrative reporting, including cash sales and status updates, is handled with meticulous detail. Success in this role requires a blend of technical automotive knowledge and exceptional interpersonal skills.
Key Requirements
Diploma in Automotive Engineering or a related field
Minimum 3 years of experience in a comparable automotive environment
Strong understanding of automotive products and technical systems
Proficiency in managing warranty processes and claims
Demonstrated computer literacy and administrative skills
Excellent proficiency in both English and Swahili
High level of emotional intelligence and professional resilience
Strong analytical skills for cost estimation and reporting
Ability to handle customer complaints with diplomacy
Experience in scheduling and monitoring workshop workflows