FIELD SERVICE SPECIALIST @ HSD-MELT
The Field Service Specialist at hsd-melt plays a critical role in the deployment and upkeep of sophisticated queue management systems within the technology sector. This position involves a blend of technical expertise and customer service, as you will be responsible for the full lifecycle of system installation, including initial site surveys, hardware setup, and software configuration. You will act as the primary point of contact for clients, ensuring that their systems operate efficiently and that any technical hiccups are resolved promptly through both on-site visits and remote diagnostic support.
In addition to technical maintenance, the specialist is tasked with empowering clients through comprehensive user training and proactive system monitoring. By gathering user feedback and documenting every service interaction, you will contribute to the continuous improvement of the service offerings. Collaboration with internal technical teams is essential to facilitate upgrades and resolve complex issues, ensuring that the company maintains its reputation for excellence in queue management solutions. This role is ideal for a proactive individual with a strong IT background who enjoys a dynamic, field-based working environment.
In addition to technical maintenance, the specialist is tasked with empowering clients through comprehensive user training and proactive system monitoring. By gathering user feedback and documenting every service interaction, you will contribute to the continuous improvement of the service offerings. Collaboration with internal technical teams is essential to facilitate upgrades and resolve complex issues, ensuring that the company maintains its reputation for excellence in queue management solutions. This role is ideal for a proactive individual with a strong IT background who enjoys a dynamic, field-based working environment.
Key Requirements
Diploma or Degree in Information Technology, Computer Science, or related field
2–3 years’ experience in field service or technical support role
Experience in queue management systems or similar technologies is an added advantage
Strong troubleshooting and problem-solving skills
Good understanding of software, hardware, and system integration
Excellent communication skills in English and Swahili
Ability to work independently and under minimal supervision
Proficiency in network configuration and diagnostic tools
Physical capability to handle hardware installations and cabling tasks
Strong time management skills to handle multiple site visits per day
Commitment to high-quality service delivery and customer satisfaction