FIELD SERVICE SPECIALIST @ HSD. HUMAN RESOURCE SOLUTION
HSD. Human Resource Solution is seeking a dedicated and skilled Field Service Specialist to join our technical team in Zanzibar, Tanzania. The successful candidate will be responsible for providing high-level technical support, performing onsite installations, and maintaining various hardware and software infrastructure to ensure optimal performance for our clients. This role requires a professional who can troubleshoot complex issues while maintaining excellent client relationships.
In this capacity, you will be the face of our technical department, handling both scheduled maintenance and urgent service requests. You will work closely with our central technical team to ensure all Queue Management Systems are functioning at peak efficiency. We are looking for someone with strong analytical skills, a commitment to quality service, and the ability to operate independently across different sites within the Zanzibar region.
In this capacity, you will be the face of our technical department, handling both scheduled maintenance and urgent service requests. You will work closely with our central technical team to ensure all Queue Management Systems are functioning at peak efficiency. We are looking for someone with strong analytical skills, a commitment to quality service, and the ability to operate independently across different sites within the Zanzibar region.
Key Requirements
Degree or Diploma in Information Technology, Computer Science, or a related field.
Minimum 2–3 years' experience in Field Service, Technical Support, or a similar role.
Strong knowledge of computer hardware, networking, and troubleshooting.
Excellent communication, interpersonal, and customer service skills.
Ability to work independently and travel within Zanzibar as required.
Fluency in English and Swahili (spoken and written).
Experience with Queue Management Systems.
Ability to maintain detailed service logs and performance reports.
Strong problem-solving skills with a focus on system reliability.
Ability to conduct user training sessions effectively.