GENERAL MANAGER – RETAIL OPERATIONS @ HRWORLD
HR World Limited, on behalf of their client in the Oil and Gas industry, is seeking to recruit a General Manager – Retail Operations. This senior leadership role is responsible for the overall performance, profitability, and operational excellence of a multi-site retail fuel network. The successful candidate will oversee essential business functions including financial and accounting management, sales and marketing, human capital, and regulatory compliance to ensure strong commercial performance across all retail outlets.
The candidate will also be tasked with developing annual operating plans and budgets aligned with growth strategies, managing profit-and-loss accounts, and identifying opportunities for network optimization. Key operational focuses include enforcing wet-stock management, improving forecourt efficiency, and championing a zero-incident Health, Safety, Security, and Environment (HSSE) culture. The role requires building a high-performing team and maintaining strategic relationships with fuel suppliers, regulators, and local authorities to mitigate operational risks and drive measurable revenue growth.
The candidate will also be tasked with developing annual operating plans and budgets aligned with growth strategies, managing profit-and-loss accounts, and identifying opportunities for network optimization. Key operational focuses include enforcing wet-stock management, improving forecourt efficiency, and championing a zero-incident Health, Safety, Security, and Environment (HSSE) culture. The role requires building a high-performing team and maintaining strategic relationships with fuel suppliers, regulators, and local authorities to mitigate operational risks and drive measurable revenue growth.
Key Requirements
Bachelor’s Degree in Business Administration, Engineering, Finance, Accounting, or a related field.
MBA or postgraduate qualification in Energy Management or Business Leadership is highly preferred.
Minimum of 10+ years of progressive experience specifically in the oil and gas sector.
At least 5 years of experience in a senior multi-site retail management role, preferably managing 8+ stations.
Proven track record of delivering strong financial performance and operational KPIs in a competitive market.
Direct experience with retail fuel systems, wet-stock management, and loss-control methodologies.
Strong leadership and people management capability with the ability to lead and hold teams accountable.
Deep understanding of Tanzanian petroleum regulations and HSSE best practices.
Strong strategic thinking, problem-solving, and change management capability.
Ability to interpret complex financial statements including P&L, balance sheets, and cash flow statements.
Excellent communication and relationship management skills with regulators and suppliers.
Proficiency in digital retail systems including POS, ERP, CCTV, and tank gauging systems.