MINING TECHNICAL COMMUNICATOR @ HR WORLD LIMITED
HR World Limited is seeking a qualified Mining Technical Communicator on behalf of their client in the automotive industry. This pivotal role involves providing comprehensive technical support to service operations and acting as a primary liaison between internal support teams and equipment manufacturers. The successful candidate will be responsible for managing product issue communication, ensuring effective coordination across mining sites, and maintaining high standards of equipment performance through detailed technical analysis.
The position requires significant travel to various mining sites to support operations and document technical issues firsthand. Beyond troubleshooting, the role includes preparing monthly product problem reports, managing failure analysis documentation, and supporting warranty negotiations. Additionally, the communicator will lead continuous improvement initiatives, mentor new staff, and ensure that all service operations strictly adhere to safety standards and customer site policies.
The position requires significant travel to various mining sites to support operations and document technical issues firsthand. Beyond troubleshooting, the role includes preparing monthly product problem reports, managing failure analysis documentation, and supporting warranty negotiations. Additionally, the communicator will lead continuous improvement initiatives, mentor new staff, and ensure that all service operations strictly adhere to safety standards and customer site policies.
Key Requirements
Technical Degree or equivalent qualification in Mechanical, Automotive, or a related field.
Minimum of 10 years of professional experience in mining service or technical support roles.
Strong hands-on experience with mining equipment, troubleshooting, and component rebuilds.
Ability to read and interpret complex electrical and hydraulic schematics and technical manuals.
In-depth knowledge of technical systems, service platforms, and vehicle electrics.
Proficiency in Microsoft Office Suite and specialized computer reporting systems.
Proven experience in technical communication and supervising technical teams.
Ability to travel regularly to various mining sites to provide on-site technical support.
Strong analytical skills for preparing detailed failure analysis and incident reports.
Commitment to maintaining and enforcing strict safety standards and site policies.
Excellent liaison skills to facilitate communication between sites and manufacturers.