HEAD OF DEPARTMENT – RESIDENTIAL OPERATIONS @ GIMCO LIMITED
Gimco Limited, a leading real estate development and asset management company with over 40 years of excellence in Kenya, is expanding its senior leadership team. We are seeking a strategic, performance-driven Head of Department – Residential Operations to lead and transform our residential portfolio management function in Nairobi. This is a high-impact leadership role responsible for driving operational excellence, protecting asset value, strengthening compliance, and delivering superior residential living experiences across our managed communities. The role involves strategic oversight of facility management, service charge budgeting, and financial performance optimization to ensure the highest standards are maintained.
The successful candidate will lead multidisciplinary teams, contractors, and service providers to deliver operational efficiency while ensuring full compliance with Kenyan real estate regulatory frameworks, including EARB and ISK standards. You will be tasked with driving tenant satisfaction, asset performance, and portfolio growth through structured management systems. This position is based at our Head Office in Nairobi but requires regular site oversight to ensure quality control across our diverse residential living environments.
The successful candidate will lead multidisciplinary teams, contractors, and service providers to deliver operational efficiency while ensuring full compliance with Kenyan real estate regulatory frameworks, including EARB and ISK standards. You will be tasked with driving tenant satisfaction, asset performance, and portfolio growth through structured management systems. This position is based at our Head Office in Nairobi but requires regular site oversight to ensure quality control across our diverse residential living environments.
Key Requirements
Bachelor’s Degree in Real Estate, Property Management, or a related discipline
Must be registered with the Estate Agents Registration Board (EARB)
8–10 years of progressive experience in property or facilities management
At least 4 years in a senior leadership role managing multi-site residential portfolios
Membership in the Institution of Surveyors of Kenya (ISK) is an added advantage
Proven track record in operational leadership and team management
Strong experience in financial oversight and service charge budgeting
Deep understanding of Kenyan real estate regulatory frameworks and compliance
Excellent stakeholder management and communication skills
Ability to drive tenant satisfaction and deliver superior living experiences
Proficiency in property management software and reporting systems