HOD-TENTED (CAMPING) DIVISION @ EXPERT CONSULTANCY
The Head of Department for the Tented (Camping) Division is a senior leadership role responsible for the comprehensive management and performance of all camping and tented operations. Based in Arusha, the successful candidate will ensure operational excellence, rigorous cost control, and high levels of guest satisfaction across all field activities. This role involves overseeing day-to-day operations, conducting regular field visits, and maintaining full compliance with company standards, safety regulations, and tourism laws. The position reports directly to the General Manager and requires a strategic approach to managing remote hospitality environments. Salary: TZS 4,500,000/=.
Key responsibilities include managing the entire camp logistics and supply chain, from food procurement to equipment maintenance. The HOD will lead diverse teams encompassing logistics, procurement, technical staff, and service crews, ensuring effective staff development through coaching and performance management. Furthermore, the role entails financial oversight, including budget preparation and monitoring departmental expenditures to identify cost variances. The ideal candidate will act as a primary liaison with stakeholders such as park authorities and regulatory bodies to ensure seamless camp operations and regulatory adherence.
Key responsibilities include managing the entire camp logistics and supply chain, from food procurement to equipment maintenance. The HOD will lead diverse teams encompassing logistics, procurement, technical staff, and service crews, ensuring effective staff development through coaching and performance management. Furthermore, the role entails financial oversight, including budget preparation and monitoring departmental expenditures to identify cost variances. The ideal candidate will act as a primary liaison with stakeholders such as park authorities and regulatory bodies to ensure seamless camp operations and regulatory adherence.
Key Requirements
Bachelor’s degree in Hospitality Management, Tourism, Logistics, or Business Administration.
Minimum of 6+ years of relevant experience in hospitality or safari operations.
Proven experience in managing tented camps, mobile camps, or remote hospitality operations.
Strong knowledge of camp logistics, inventory management, and procurement processes.
Demonstrated experience in budget management and operational cost control.
Ability to lead and manage diverse teams including logistics, procurement, and technical staff.
Proficiency in developing and implementing SOPs and service standards.
Strong guest service orientation and experience in complaint resolution.
Knowledge of health, safety, and fire regulations in remote environments.
Excellent communication and stakeholder management skills.
Ability to conduct risk assessments and maintain compliance with tourism laws.
Willingness to conduct regular field visits and audits in remote locations.