ALTERNATIVE DELIVERY CHANNEL OFFICER @ EXIM BANK TANZANIA
Exim Bank Tanzania is seeking a qualified and motivated professional to join its Retail Banking team as an Alternative Delivery Channel Officer. The successful candidate will be responsible for driving the growth of the Bank’s merchant acquiring business by expanding the Point of Sale (POS) network and promoting digital banking solutions. This role focuses on merchant acquisition, relationship management, business development, and ensuring excellent service delivery to merchants to meet the bank's strategic digital transformation goals.
The Alternative Delivery Channel Officer will work in a fast-paced environment, collaborating with internal departments to support merchant needs and improve overall service delivery. Key activities include identifying new business opportunities, negotiating agreements, managing POS terminal deployments, and conducting regular market and competitor analysis to refine business strategies. The position reports directly to the Head of Alternate Channel and Digital Transformation.
The Alternative Delivery Channel Officer will work in a fast-paced environment, collaborating with internal departments to support merchant needs and improve overall service delivery. Key activities include identifying new business opportunities, negotiating agreements, managing POS terminal deployments, and conducting regular market and competitor analysis to refine business strategies. The position reports directly to the Head of Alternate Channel and Digital Transformation.
Key Requirements
Diploma or Bachelor’s degree in Information Technology, Business Administration, Banking, or a related field.
Strong computer literacy and proficiency in Microsoft Office applications.
Experience in merchant acquiring, digital banking, sales, or customer relationship management.
Excellent communication and interpersonal skills.
Strong sales, negotiation, and relationship management abilities.
Customer-focused with a proactive approach to problem-solving.
Ability to work under pressure and meet performance targets.
Strong analytical, organizational, and reporting skills.
Proven ability to prepare detailed business proposals and performance reports.
Ability to effectively coordinate joint marketing initiatives to increase transaction volumes.