MERCHANT SERVICE SPECIALIST @ EXIM BANK
Exim Bank is currently looking for a professional Merchant Service Specialist to be based in Dar es Salaam. The primary focus of this role is to manage and expand the bank's merchant network, providing essential support and innovative payment solutions to business partners. You will be responsible for the full lifecycle of merchant relationships, from initial recruitment and onboarding to ongoing technical support and portfolio growth.
In this position, you will act as a key liaison between the bank and its business clients, ensuring that our point-of-sale and gateway services meet their operational needs. You will monitor market trends to suggest service improvements and work to maintain high standards of transaction security and customer satisfaction. This is an exciting opportunity for a results-oriented individual to contribute to the bank's commercial success and enhance merchant satisfaction.
In this position, you will act as a key liaison between the bank and its business clients, ensuring that our point-of-sale and gateway services meet their operational needs. You will monitor market trends to suggest service improvements and work to maintain high standards of transaction security and customer satisfaction. This is an exciting opportunity for a results-oriented individual to contribute to the bank's commercial success and enhance merchant satisfaction.
Key Requirements
Bachelor's degree in Business Administration, Marketing, or a related field.
Significant experience in merchant acquiring or point-of-sale (POS) services.
Strong sales and negotiation skills to onboard new high-value merchants.
Technical knowledge of POS terminals and payment gateway integrations.
Ability to provide comprehensive training and support to merchant partners.
Excellent analytical skills to monitor and report on merchant portfolio performance.
Customer-centric approach to efficiently resolving merchant issues and complaints.
Sound understanding of risk management and fraud prevention in merchant services.
Effective time management and organizational skills to handle multiple accounts.
Willingness to travel within the Dar es Salaam region for merchant site visits.