CUSTOMER SERVICE OFFICER @ DRIVEME
DriveMe is currently looking for a dedicated Customer Service Officer to join our team in Lekki, Lagos. The successful candidate will be the primary point of contact for our clients, handling inquiries across multiple platforms including phone calls, WhatsApp, and email. You will play a crucial role in ensuring customer satisfaction by providing timely updates, resolving complaints professionally, and coordinating with internal departments to facilitate service delivery. The salary for this position ranges from ₦150,000 to ₦180,000 monthly.
Beyond immediate communication, you will be responsible for maintaining accurate customer records and documentation to ensure high retention rates. We are seeking a professional who can thrive in a fast-paced environment and handle various customer needs with efficiency and empathy. This role requires a candidate who is detail-oriented and capable of multitasking under pressure while maintaining a professional demeanor at all times.
Beyond immediate communication, you will be responsible for maintaining accurate customer records and documentation to ensure high retention rates. We are seeking a professional who can thrive in a fast-paced environment and handle various customer needs with efficiency and empathy. This role requires a candidate who is detail-oriented and capable of multitasking under pressure while maintaining a professional demeanor at all times.
Key Requirements
Previous experience in Customer Service, Customer Support, or related role.
Strong communication and interpersonal skills.
Ability to multitask and work under pressure.
Good problem-solving and conflict-resolution skills.
Proficiency in using digital communication tools like WhatsApp and email.
Must be organized and detail-oriented.
Excellent telephone etiquette and professional demeanor.
Ability to maintain accurate customer records and feedback logs.
Capacity to coordinate effectively with internal departments.
Commitment to high customer satisfaction and retention.