ITSM ANALYST @ DIAMOND TRUST BANK (DTB)
Diamond Trust Bank (DTB) is seeking a qualified and detail-oriented ITSM Analyst to join our growing IT team in Tanzania. This full-time role is essential for maintaining our operational efficiency, providing high-quality technical support to our employees, and ensuring the stability and security of our banking systems. The successful candidate will work closely with the Head of ITSM & ITDR to optimize service delivery and support the bank's digital infrastructure.
In this role, you will be responsible for managing incident lifecycles, ensuring ITIL compliance, and maintaining documentation across our enterprise systems. You will play a key part in the bank's technology projects, helping to modernize our branch operations and improve internal service catalogues. We are looking for an individual who is eager to contribute to continual service improvement and can handle the complexities of supporting diverse banking environments.
In this role, you will be responsible for managing incident lifecycles, ensuring ITIL compliance, and maintaining documentation across our enterprise systems. You will play a key part in the bank's technology projects, helping to modernize our branch operations and improve internal service catalogues. We are looking for an individual who is eager to contribute to continual service improvement and can handle the complexities of supporting diverse banking environments.
Key Requirements
Bachelor’s Degree in Computer Science, Information Technology, or a related field from a recognised institution.
1–2 years of relevant professional experience in Information Technology.
Proven sound technical knowledge of IT systems, hardware equipment, and end-user support processes.
Ability to deliver high-quality work within strictly agreed timelines.
Strong verbal and written communication skills to support diverse users.
Demonstrated ability to manage multiple tasks and competing workloads effectively.
Experience with ITIL frameworks and incident management platforms.
Technical proficiency in workstation image deployment and endpoint security maintenance.
Knowledge of maintaining Configuration Management Database (CMDB) records.
Ability to work both independently and collaboratively within a professional team environment.