FRONT OFFICE SUPERVISOR @ CROWNE PLAZA
Crowne Plaza Dar es Salaam is looking for a passionate and hands-on Front Office Supervisor who is ready to lead by example and consistently deliver excellent guest experiences in line with the IHG Way of Service. The successful candidate will be actively involved in day-to-day front office operations and confident in supporting the team on the floor while maintaining high service standards.
As a Front Office Supervisor, you will manage daily shifts, handle guest concerns with professionalism, and support service recovery efforts to ensure maximum guest satisfaction. You will work closely with other departments to maintain operational efficiency and ensure that all team members are trained and aligned with the hotel's brand standards. This role requires a blend of administrative oversight and direct interaction with guests in a high-pressure environment.
As a Front Office Supervisor, you will manage daily shifts, handle guest concerns with professionalism, and support service recovery efforts to ensure maximum guest satisfaction. You will work closely with other departments to maintain operational efficiency and ensure that all team members are trained and aligned with the hotel's brand standards. This role requires a blend of administrative oversight and direct interaction with guests in a high-pressure environment.
Key Requirements
Strong operational knowledge of Front Office functions
Good working knowledge of OPERA PMS
Minimum of 4 years supervisory experience in Front Office operations
Hands-on approach with guests and team members
Ability to manage shifts, handle guest concerns, and support service recovery
Strong communication and leadership skills
Previous experience in a similar role within a branded hotel environment is preferred
Proficiency in written and spoken English
Ability to work flexible hours including nights, weekends, and public holidays
Demonstrated ability to train and mentor junior front office staff
Strong problem-solving skills and attention to detail in a fast-paced environment