FRONT OFFICE SUPERVISOR @ CROWNE PLAZA DAR ES SALAAM
Crowne Plaza Dar es Salaam is looking for a Front Office Supervisor to lead our dedicated guest services team. We are seeking a vibrant, guest-centric professional who is passionate about delivering world-class Tanzanian hospitality and creating memorable experiences from the very first interaction. As a supervisor, you will be responsible for overseeing front desk operations, ensuring guest satisfaction, and maintaining the high standards expected from a globally recognized brand. The ideal candidate will bring a unique energy to the team and play a vital role in elevating our service excellence. Working in the heart of Dar es Salaam, you will manage a fast-paced environment with grace and a positive mindset. Your leadership will be key in mentoring the front office staff and ensuring that every guest receives a personalized and professional welcome. This is an excellent opportunity for an experienced professional to grow their career within a prestigious international hotel chain.
Key Requirements
Proficiency in Opera PMS is mandatory for this role.
Proven experience in a fast-paced hotel environment is required.
Positive 'can-do' mindset and a genuine smile.
Ability to maintain grace and professionalism under pressure.
Exceptional interpersonal skills to engage with a global clientele.
Strong leadership and team management capabilities.
Excellent verbal and written communication skills in English.
High level of attention to detail in guest records and billing.
Professional grooming and presentation standards.
Flexibility to work various shifts, including nights and weekends.