SENIOR IT TECHNICAL SUPPORT ENGINEER @ CNS ME
CNS ME is seeking a proactive and highly skilled Senior IT Technical Support Engineer to join their team in Dubai. This role involves providing advanced L2/L3 technical support for complex hardware, software, and network issues to ensure minimal downtime for all end-users. The selected candidate will be responsible for managing Active Directory environments, implementing Group Policy Objects, and maintaining enterprise-standard Windows servers, desktops, and peripherals. The position also requires monitoring system performance, implementing security measures, and maintaining detailed documentation of all technical incidents and configurations. The monthly salary for this role is AED 6,000. Candidates should have a Bachelor’s degree in IT or a related field, along with 4 to 6 years of experience in system administration or technical support. This opportunity offers a career pathway toward roles like Senior System Administrator, Network Engineer, or IT Manager, with professional development opportunities through advanced technical training and certifications. Proficiency in Windows Server, Office 365, and enterprise networking is essential for success in this role. The environment is fast-paced and requires excellent analytical skills to coordinate with external vendors effectively.
Key Requirements
Bachelor’s degree in IT, Computer Science, or a related field.
4–6 years of professional experience in IT technical support or system administration.
Strong expertise in Windows Server management and enterprise-level Active Directory.
Proven proficiency with Office 365 administration and troubleshooting.
Extensive hands-on experience with hardware repair and enterprise system installations.
Advanced knowledge of network diagnostics and managing LAN/WAN infrastructure.
Professional certifications such as Microsoft (MCSE/MCSA), Cisco (CCNA), or CompTIA (A+/Network+).
Excellent analytical and problem-solving skills for resolving complex L2/L3 issues.
Ability to coordinate effectively with external vendors and manage technical service level agreements.
Capacity to implement and manage Group Policy Objects (GPO) and complex user permission structures.