FRONT OFFICE RECEPTIONIST (5 POSITIONS) @ CMG HOTELS LIMITED
CMG Hotels Limited is seeking dedicated and customer-focused individuals to join our team as Front Office Receptionists. In this crucial role, you will be the first point of contact for our guests, responsible for creating a welcoming and efficient check-in/check-out experience. This position requires individuals who are enthusiastic about hospitality and possess strong interpersonal skills. You will manage reservations, answer guest inquiries, and ensure guest satisfaction throughout their stay. This is an excellent opportunity to grow within a leading hotel company dedicated to providing exceptional accommodation and service. We value honesty, discipline, and a proactive approach to work.The Front Office Receptionist will handle all administrative duties related to guest services, including processing payments, managing room assignments, and coordinating with other hotel departments to ensure a seamless guest experience. The successful candidate must be comfortable working in a fast-paced environment and be willing to work various shifts as required by hotel operations. Proficiency in both Swahili and English is essential for effective communication with our diverse clientele.
Key Requirements
Possess relevant educational qualifications in hospitality or a related field.
Demonstrated experience in a front office or receptionist role, preferably in a hotel setting.
Excellent verbal and written communication skills in both Swahili and English.
Be honest, disciplined, and highly dedicated to providing exceptional service.
Ability to work flexible shifts, including evenings, weekends, and holidays, within a dynamic hotel environment.
Proficiency in handling guest check-ins and check-outs efficiently.
Strong organizational and multitasking abilities.
Customer-oriented approach with a friendly and professional demeanor.
Ability to resolve guest inquiries and complaints effectively.
Familiarity with hotel management software systems.