MANAGED SERVICE ACCOUNT MANAGER @ CCTZ
Cctz is actively seeking a professional and experienced Managed Service Account Manager to join our dynamic team. In this role, you will be responsible for overseeing and managing a portfolio of clients, ensuring their needs are met through our managed services solutions. You will act as the primary point of contact, focusing on building long-term relationships and identifying new sales opportunities to drive growth within your assigned accounts. This position requires a strategic mindset to understand client business objectives and align them with our service delivery capabilities.
The ideal candidate must have a solid background in sales and client management, specifically within the IT or managed services sector. You will be expected to work closely with technical teams to ensure service excellence and handle any client escalations with professionalism. Strong negotiation skills and the ability to articulate complex technical concepts into business value are essential. This is a fantastic opportunity for a dedicated professional to grow within a reputable company and contribute to our ongoing success in the region. Possible work locations include Dar es Salaam and other regional offices within Tanzania.
The ideal candidate must have a solid background in sales and client management, specifically within the IT or managed services sector. You will be expected to work closely with technical teams to ensure service excellence and handle any client escalations with professionalism. Strong negotiation skills and the ability to articulate complex technical concepts into business value are essential. This is a fantastic opportunity for a dedicated professional to grow within a reputable company and contribute to our ongoing success in the region. Possible work locations include Dar es Salaam and other regional offices within Tanzania.
Key Requirements
Minimum 3 to 7 years of experience in account management
Proven experience in sales and managing client relationships
Extensive background in Managed Services or IT industry
Ability to manage multiple client accounts effectively
Strong communication and interpersonal skills
Experience in meeting and exceeding sales targets
Strong analytical and problem-solving abilities
Proficiency in using CRM software and sales tools
Demonstrated capability to lead contract negotiations
Strategic thinking skills for account growth and retention