AFTER-SALES ENGINEER @ CAVAYO RECRUITMENT
The After-Sales Engineer role in Ikeja, Lagos, involves a comprehensive range of technical responsibilities aimed at ensuring equipment functionality and customer satisfaction. The primary duties include diagnosing and locating faults through remote desktop access, log analysis, and test environment replication. On-site tasks are equally critical, requiring the engineer to perform installation, commissioning, wiring, and power-on procedures while strictly adhering to safety regulations and installation standards. The position offers a monthly salary ranging from ₦200,000 to ₦300,000.
In addition to troubleshooting, the engineer will handle after-sales anomalies, execute hardware and software repairs, and perform firmware upgrades. A significant part of the role includes equipment maintenance, such as cleaning, sensor calibration, and predicting equipment health through data analysis to minimize failure risks. The candidate will also be responsible for training customer personnel on basic troubleshooting and daily operations. Detailed documentation of service work orders, travel reports, and repair records is required to ensure data traceability and provide feedback for product iteration.
In addition to troubleshooting, the engineer will handle after-sales anomalies, execute hardware and software repairs, and perform firmware upgrades. A significant part of the role includes equipment maintenance, such as cleaning, sensor calibration, and predicting equipment health through data analysis to minimize failure risks. The candidate will also be responsible for training customer personnel on basic troubleshooting and daily operations. Detailed documentation of service work orders, travel reports, and repair records is required to ensure data traceability and provide feedback for product iteration.
Key Requirements
Diploma or above in Engineering or a related technical field.
1–3 years of practical experience in after-sales or field service roles.
Ability to read and interpret complex technical documents and operation manuals.
Proficiency in using electrical tools such as multimeters, soldering irons, and oscilloscopes.
Basic computer operation skills with experience in diagnostic software or host tools.
Strong teamwork ability and clear communication skills for effective customer interaction.
Ability to work effectively and maintain a professional mindset under high pressure.
Strong safety awareness and commitment to following on-site safety procedures.
Willingness to travel for on-site commissioning and repair tasks.
Analytical mindset for diagnosing hardware and software faults via remote desktop or log analysis.