GUEST RELATIONS EXECUTIVE @ CASA MIKOKO
Casa Mikoko is looking for a dynamic Guest Relations Executive to join our boutique hospitality team in Paje, Zanzibar. The incumbent will be the primary point of contact for our guests, ensuring that their stay is comfortable, personalized, and memorable from start to finish.
You will manage guest arrivals and departures, handle inquiries and complaints, and coordinate with other departments to deliver seamless service. We value proactive individuals who can anticipate guest needs and maintain a welcoming, professional atmosphere throughout our property.
You will manage guest arrivals and departures, handle inquiries and complaints, and coordinate with other departments to deliver seamless service. We value proactive individuals who can anticipate guest needs and maintain a welcoming, professional atmosphere throughout our property.
Key Requirements
Minimum 2 years of relevant experience in the same or a similar position.
Strong guest-service and communication skills.
Professional attitude and excellent personal presentation.
Passion for hospitality and attention to detail.
Ability to work in a multicultural environment.
Team spirit, flexibility, and commitment to service excellence.
Proficiency in hotel management software systems.
Excellent problem-solving skills in high-pressure situations.
Fluency in English and additional languages are an asset.
Capacity to build strong relationships with international guests.