CUSTOMER SERVICE & CUSTOMER CARE SPECIALIST @ CAREER NAVIGATOR
Our firm is collaborating with leading publicly listed companies in Germany to fill critical roles within their Customer Experience and Service Operations departments. We are looking for Customer Service & Customer Care Specialists who can handle high-volume service environments with poise and professionalism. The roles involve significant interaction with global customers and require a focus on service quality and brand loyalty.
You will be responsible for managing service delivery through multiple channels including chat, email, and voice. By working closely with operations and support teams, you will help optimize service processes and directly influence customer retention rates. This position is open for Remote, Hybrid, or On-Site arrangements within Germany, providing a stable career path in a high-growth sector.
You will be responsible for managing service delivery through multiple channels including chat, email, and voice. By working closely with operations and support teams, you will help optimize service processes and directly influence customer retention rates. This position is open for Remote, Hybrid, or On-Site arrangements within Germany, providing a stable career path in a high-growth sector.
Key Requirements
Professional experience in customer service, call center, or help desk environments.
Proficiency in handling inbound and outbound customer interactions.
Experience with CRM systems such as Salesforce, Zendesk, or Freshdesk.
Proven ability in issue resolution, complaint handling, and escalation management.
Skills in multichannel support including phone, email, chat, and social platforms.
Understanding of customer satisfaction metrics like CSAT, NPS, and service quality.
Strong verbal and written communication skills with high empathy.
Excellent problem-solving and critical thinking abilities.
Ability to work effectively in fast-paced, high-volume service environments.
Experience in process improvement and service optimization within support teams.