CUSTOMER SERVICE SUPERVISOR (AFTER SALES DEPARTMENT)(01) @ CAMCO
CAMCO is seeking a dedicated Customer Service Supervisor to join the After Sales Department at our Dar es Salaam location. The successful candidate will be responsible for overseeing daily customer service operations, ensuring that all after-sales services are performed efficiently and to the highest standards. This role acts as a critical link between our valued customers and the technical workshop team, facilitating clear communication and timely resolution of service-related inquiries to ensure a seamless experience for every client.
Key responsibilities include tracking the progress of repairs, maintaining accurate service records, and managing escalated customer complaints with professional tact. The supervisor will also be tasked with monitoring customer satisfaction levels and implementing improvements to enhance the overall service experience. Candidates should possess strong leadership skills and a proven track record in customer service management, particularly within the automotive or heavy equipment industry. The position requires a proactive individual who can effectively manage multiple tasks and coordinate between different departments to meet service deadlines.
Key responsibilities include tracking the progress of repairs, maintaining accurate service records, and managing escalated customer complaints with professional tact. The supervisor will also be tasked with monitoring customer satisfaction levels and implementing improvements to enhance the overall service experience. Candidates should possess strong leadership skills and a proven track record in customer service management, particularly within the automotive or heavy equipment industry. The position requires a proactive individual who can effectively manage multiple tasks and coordinate between different departments to meet service deadlines.
Key Requirements
Bachelor's Degree in Business Administration, Customer Service, Public Administration or related field
Minimum 3 years of experience in customer service management
Applicants must be aged 35 years and above
Experience in after-sales, automotive, or heavy equipment is an added advantage
Proven ability to supervise daily after-sales customer service operations
Strong capacity to track repair progress and ensure timely job completion
Excellence in maintaining detailed service records and analytical reports
Demonstrated ability to resolve escalated complaints effectively and professionally
Proactive approach to following up on pending issues and updating customers
Commitment to monitoring and improving overall customer satisfaction levels