CUSTOMER SERVICE REPRESENTATIVE @ BUCKEYE PACIFIC
We are seeking a dedicated and professional Customer Service Representative to join our team in Lekki, Lagos. The successful candidate will be responsible for handling high volumes of customer calls specifically focused on medical billing, insurance claims, and payment processing. You will act as the primary point of contact for resolving account issues, explaining complex billing statements, and providing clear payment options to ensure a positive customer experience. The role offers a monthly salary of ₦300,000 with accommodation provided for the employee. We value performance and offer a ₦100,000 salary increase after the first six months based on your contributions and meeting satisfaction targets. Candidates must be comfortable working a Monday to Friday schedule and demonstrating excellence in documentation and professional communication.
Key Requirements
Minimum of 2 years customer service experience in banking, fintech, or healthcare
Strong computer skills and proficiency in office productivity software
Excellent spoken and written English communication skills
Strong empathy and multitasking skills to handle diverse customer needs
Ability to work independently and meet strict performance deadlines
Female applicants only as per the hiring criteria
Must be ready for immediate resumption of duties upon hiring
Proven track record of resolving professional account issues
Ability to accurately document customer interactions and billing details
Strong analytical skills to explain billing statements and payment options