CUSTOMER SERVICE EXECUTIVE @ BRIDGEWAY SHIPPING
Bridgeway Shipping is currently seeking a dedicated and professional Customer Service Executive to join our dynamic team in Tanzania. The successful candidate will be the primary point of contact for our clients, ensuring that all inquiries, shipments, and logistics-related concerns are handled with the highest level of professionalism and efficiency. You will play a critical role in maintaining client satisfaction and building long-term relationships through clear and effective communication strategies.
In this role, you will be responsible for coordinating with various departments to ensure the timely processing of freight and shipping documentation. You will navigate internal systems to provide real-time updates to customers regarding their cargo status. We are looking for an individual who is proactive, detail-oriented, and capable of working in a fast-paced environment where quick thinking and problem-solving are essential to operational success.
In this role, you will be responsible for coordinating with various departments to ensure the timely processing of freight and shipping documentation. You will navigate internal systems to provide real-time updates to customers regarding their cargo status. We are looking for an individual who is proactive, detail-oriented, and capable of working in a fast-paced environment where quick thinking and problem-solving are essential to operational success.
Key Requirements
Bachelor's degree in any discipline
Excellent verbal and written communication skills
1-2 years of proven customer service experience
Prior experience in the logistics or freight forwarding industry
Proficiency in MS Office Suite and general computer applications
Must be currently based in Tanzania
Strong problem-solving and conflict resolution abilities
Ability to work independently and as part of a cross-functional team
High level of organizational skills and attention to detail
Adaptability to changing operational requirements in a shipping environment