CALL CENTER AGENT @ BOXLEOCOURIER
As a Call Center Agent, you will be responsible for providing exceptional customer service and support. This includes responding to customer needs, professionally answering phone calls, addressing inquiries and complaints, and accurately receiving, confirming, and scheduling orders and transactions. A key aspect of this role involves meeting daily targets for both inbound and outbound calls while adhering to company policies and call center scripts.
You will play a crucial role in identifying customer needs, clarifying information, and providing effective solutions to ensure customer satisfaction and loyalty. The position also requires evaluating customer problems, providing information on the company's products and services, and making relevant notes from interactions. Candidates should possess a minimum degree in Business or a related field, along with at least 1.5 years of experience in a call center or telesales environment. Strong communication, interpersonal, and problem-solving skills are essential, with a proven ability to achieve sales and call targets. Experience in the courier or logistics industry is considered an advantage.
You will play a crucial role in identifying customer needs, clarifying information, and providing effective solutions to ensure customer satisfaction and loyalty. The position also requires evaluating customer problems, providing information on the company's products and services, and making relevant notes from interactions. Candidates should possess a minimum degree in Business or a related field, along with at least 1.5 years of experience in a call center or telesales environment. Strong communication, interpersonal, and problem-solving skills are essential, with a proven ability to achieve sales and call targets. Experience in the courier or logistics industry is considered an advantage.
Key Requirements
Minimum Degree in Business or any related field is required
Minimum of 1.5 years of relevant experience in a call center or tele sales role
Excellent communication and interpersonal skills, with the ability to engage customers professionally
Strong knowledge of customer service best practices and call handling procedures
Proven ability to achieve set sales and call targets while maintaining high quality service
Strong problem solving, organizational, and multitasking skills
Experience in the courier, logistics, or related industry is an added advantage
Ability to manage large amounts of inbound and outbound calls effectively
Proficiency in following call center "scripts" when handling different topics and clients
Skill in identifying customers' needs and providing appropriate solutions