CALL CENTER AGENT @ BOXLEO COURIER
Boxleo Courier is seeking a dedicated and professional Call Center Agent to join our team in Dar es Salaam. This role involves being the first point of contact for our valued customers, providing exceptional service, and addressing their inquiries and complaints with efficiency and empathy. The ideal candidate will be responsible for managing a high volume of inbound and outbound calls, ensuring customer satisfaction, and contributing to the overall success of our customer service operations. You will play a crucial role in building customer loyalty by offering a superior experience over the phone and providing information on the company's products and services.
Key responsibilities include answering customer calls professionally, responding to inquiries and complaints, receiving and scheduling orders, and achieving daily inbound call targets. You will also be tasked with identifying customer needs, clarifying information, providing effective solutions, and managing customer interactions by taking relevant notes and completing call logs promptly. This position requires a proactive individual with strong communication skills and a commitment to meeting both personal and team quantitative and qualitative targets.
Key responsibilities include answering customer calls professionally, responding to inquiries and complaints, receiving and scheduling orders, and achieving daily inbound call targets. You will also be tasked with identifying customer needs, clarifying information, providing effective solutions, and managing customer interactions by taking relevant notes and completing call logs promptly. This position requires a proactive individual with strong communication skills and a commitment to meeting both personal and team quantitative and qualitative targets.
Key Requirements
Minimum Degree in Business or any related field
Minimum of 1.5 years of relevant experience in a call center or tele sales role
Excellent communication and interpersonal skills, with the ability to engage customers professionally
Strong knowledge of customer service best practices and call handling procedures
Proven ability to achieve set sales and call targets while maintaining high quality service
Strong problem solving, organizational, and multitasking skills
Experience in the courier, logistics, or related industry is an added advantage
Ability to manage large amounts of inbound and outbound calls
Proficiency in following call center "scripts" when handling different topics and clients
Capability to identify customers' needs, clarify information, and provide solutions
Ability to complete call logs and reports promptly