FEMALE RESERVATION AGENT / HOSTESS @ BILLY GENE
A premier Beach Club located at the iconic Palm Jumeirah in Dubai is seeking a professional and enthusiastic Female Reservation Agent / Hostess to join their vibrant team. This role is essential for delivering a high-quality guest experience, acting as the primary point of contact for guests and ensuring that the club’s upscale standards are maintained. The position offers a unique opportunity to grow within a dynamic and luxurious hospitality environment in one of the world's most famous locations.
In this dual-purpose role, the successful candidate will manage all incoming reservations through various channels, including phone, WhatsApp, and online booking platforms, while coordinating seamlessly with the operations team. Key duties include welcoming guests upon arrival, managing the guest database, and proactively upselling packages and special events to enhance the guest experience. The ideal candidate must be highly presentable, possess excellent English communication skills, and be comfortable working flexible shifts including weekends and holidays.
In this dual-purpose role, the successful candidate will manage all incoming reservations through various channels, including phone, WhatsApp, and online booking platforms, while coordinating seamlessly with the operations team. Key duties include welcoming guests upon arrival, managing the guest database, and proactively upselling packages and special events to enhance the guest experience. The ideal candidate must be highly presentable, possess excellent English communication skills, and be comfortable working flexible shifts including weekends and holidays.
Key Requirements
Previous experience in hospitality, beach clubs, or restaurants preferred
Strong communication and interpersonal skills
Excellent English with a clear and confident voice tone
Presentable, well-groomed, and guest-focused
Ability to work flexible hours, including weekends
Proficiency in using digital booking platforms and reservation software
Ability to multitask and coordinate effectively with operational staff
Strong administrative skills for maintaining guest records and databases
Professional telephone etiquette and experience handling guest inquiries via WhatsApp
Proactive approach to upselling club packages and events