HOTEL RECEPTIONIST @ BEACO RESORT
Beaco Resort is a premier hospitality provider in Mbeya, Tanzania, committed to delivering exceptional guest experiences. We are currently seeking a dedicated and professional Hotel Receptionist to serve as the face of our resort, ensuring all visitors receive a warm welcome and efficient service from the moment they arrive. The ideal candidate will be responsible for managing front-desk operations, handling guest inquiries, and maintaining accurate records to support the overall success of our hospitality team.
In this role, you will play a critical part in our daily operations by coordinating between departments to maintain high standards of service. You will be expected to handle high volumes of communication, manage room bookings, and foster a welcoming environment for both local and international guests. This is a full-time position offering an excellent opportunity for an ambitious individual looking to grow their career within the hospitality industry in the Mbeya region.
In this role, you will play a critical part in our daily operations by coordinating between departments to maintain high standards of service. You will be expected to handle high volumes of communication, manage room bookings, and foster a welcoming environment for both local and international guests. This is a full-time position offering an excellent opportunity for an ambitious individual looking to grow their career within the hospitality industry in the Mbeya region.
Key Requirements
Certificate or Diploma in Front Office Operations, Customer Care, Secretarial Studies, or Business Administration.
Minimum 1 year of experience in a front desk, receptionist, or customer service role.
Proficiency in basic computer applications such as MS Word and Excel.
Strong verbal and written communication skills in English and Swahili.
Ability to operate multi-line phone systems professionally.
Professional presentation and demeanor suitable for a hospitality environment.
High level of integrity and ability to handle confidential guest information.
Exceptional problem-solving skills to manage guest inquiries effectively.
Time management skills to handle multiple administrative tasks simultaneously.
Willingness to work flexible hours including weekends and holidays as needed.