INBOUND SUPERVISOR @ BANGBET
Bangbet is looking for a dedicated and experienced Inbound Supervisor to join our operations team in Tanzania. The primary focus of this role is to manage and supervise inbound customer interactions to ensure that players receive excellent support and guidance regarding our betting platform services. You will be instrumental in maintaining the quality of customer service and resolving complex queries efficiently.
The Inbound Supervisor will oversee daily operations, mentor support staff, and ensure all customer interactions meet our internal benchmarks for quality and professionalism. Given the high volume of traffic on our platform, this role requires a person who is calm under pressure and capable of organizing workflows effectively to handle large numbers of inbound requests during peak betting periods.
The Inbound Supervisor will oversee daily operations, mentor support staff, and ensure all customer interactions meet our internal benchmarks for quality and professionalism. Given the high volume of traffic on our platform, this role requires a person who is calm under pressure and capable of organizing workflows effectively to handle large numbers of inbound requests during peak betting periods.
Key Requirements
Extensive experience in the betting industry
Prior experience in an inbound supervisory role
Excellent conflict resolution and negotiation skills
High level of proficiency in customer support software
Demonstrated ability to lead and motivate teams
Excellent command of English and Swahili
Strong analytical skills to track service performance
Availability to work flexible hours as required by the business
Deep understanding of betting platforms and user experience
Strong organizational and multitasking abilities