IT SUPPORT ENGINEER (DISPATCH TASKS) @ AUH TECHNOLOGIES
AUH Technologies is seeking motivated and detail-oriented IT Support Engineers to join our dynamic team in Eldoret, Kenya. This role is specifically focused on Desktop Support Services (Level 1) and involves handling dispatch tasks on an on-call basis. When a support ticket is raised, the technician will be required to travel onsite to resolve technical issues, providing a vital physical presence for our IT infrastructure maintenance. This position is an excellent opportunity for early-career professionals or students looking to gain practical, hands-on experience in the IT field. You will be responsible for diagnosing and resolving a variety of hardware and software problems, ensuring minimal downtime for users. Candidates should be highly responsive and capable of managing field-based assignments within Eldoret and surrounding areas.
Key Requirements
Proficiency in Level 1 Desktop Support Services.
Ability to handle on-call support tasks efficiently.
Willingness and ability to travel onsite for dispatch tasks.
Strong troubleshooting skills for hardware and software issues.
Excellent communication and interpersonal skills.
Strong organizational skills to manage multiple tickets.
Ability to work independently with minimal supervision.
Knowledge of operating systems and standard office applications.
Professional demeanor and reliability for client-facing tasks.
Proactive approach to technical problem-solving.