ACCOUNT MANAGER @ ASSOCIATION ANALYTICS
Association Analytics is seeking a dedicated and experienced Account Manager to join our growing team. In this role, you will serve as the essential liaison between our company and our valued customers. As the primary point of contact for your assigned accounts, you will be responsible for building robust, long-term relationships that ensure our clients realize the full potential of our Acumen platform. You will be at the forefront of driving retention and growth, guiding customers through every stage of their lifecycle—from initial implementation and onboarding to adoption, renewal, and eventual expansion.
The ideal candidate will possess a deep understanding of data analytics platforms and BI tools, particularly with advanced skills in Power BI. You will work closely with cross-functional teams to deliver a seamless and exceptional customer experience. Experience in B2B or enterprise SaaS is highly valued, as is a background working with associations or membership-centric organizations. This position offers a unique opportunity to contribute to a culture of innovation and insight-driven decision-making, helping our partners achieve their goals through sophisticated data solutions.
The ideal candidate will possess a deep understanding of data analytics platforms and BI tools, particularly with advanced skills in Power BI. You will work closely with cross-functional teams to deliver a seamless and exceptional customer experience. Experience in B2B or enterprise SaaS is highly valued, as is a background working with associations or membership-centric organizations. This position offers a unique opportunity to contribute to a culture of innovation and insight-driven decision-making, helping our partners achieve their goals through sophisticated data solutions.
Key Requirements
Act as the primary point of contact and liaison between the company and assigned customer accounts.
Proven ability to build and maintain strong, long-term relationships with enterprise-level clients.
Experience driving customer retention and growth strategies across the entire customer lifecycle.
Proficiency in guiding customers through implementation, onboarding, and product adoption phases.
Advanced technical skills in Power BI and general knowledge of data analytics or BI platforms.
Minimum of 3-5 years of professional experience in B2B or enterprise SaaS environments.
Familiarity working with associations or membership-centric organizations is preferred.
Strong communication skills to partner effectively with cross-functional internal teams.
Analytical mindset to help customers realize the value of data-driven insights.
Commitment to delivering an exceptional customer experience and ensuring renewal success.