RESERVATION & ADMINISTRATION MANAGER @ ALUNA ZANZIBAR
Aluna Zanzibar is a charming boutique hotel with 21 rooms located on the beautiful island of Zanzibar. Known for providing personalized hospitality and authentic experiences, the hotel is looking for a dedicated Reservation & Administration Manager to join its team starting in June 2026. The role focuses on overseeing the daily operations of reservations, guest communications, and various administrative functions to ensure high-quality service and operational efficiency. The position includes benefits such as accommodation on the property and a meal package.
The successful candidate will be responsible for managing all hotel reservations via email, phone, and OTA platforms, while also engaging in the acquisition of tour operators and social media marketing. Administrative duties include handling staff contracts, payroll, daily expense tracking, and monthly tax and VAT submissions. Additionally, the manager will coordinate airport transfers and guest excursions, liaising with the director on pricing strategies and promotions to maintain the hotel's competitive edge in the luxury boutique market.
The successful candidate will be responsible for managing all hotel reservations via email, phone, and OTA platforms, while also engaging in the acquisition of tour operators and social media marketing. Administrative duties include handling staff contracts, payroll, daily expense tracking, and monthly tax and VAT submissions. Additionally, the manager will coordinate airport transfers and guest excursions, liaising with the director on pricing strategies and promotions to maintain the hotel's competitive edge in the luxury boutique market.
Key Requirements
Previous experience in hotel reservations, administration, or front office management.
Experience working within boutique hotels or luxury hospitality environments.
Strong organizational and multitasking skills with high attention to detail.
Excellent written and verbal communication skills in English.
Knowledge of Kiswahili or other additional languages is highly advantageous.
Proficiency in reservation systems and OTA platforms such as Booking.com and Expedia.
Strong computer skills, specifically in Microsoft Excel and Canva.
Professional, flexible, and service-oriented attitude toward guest needs.
Ability to work independently and manage complex priorities effectively.
Experience with financial administration, including invoicing and tax submissions.