CUSTOMER SERVICE REPRESENTATIVE @ 2404 FOODS
2404 foods is seeking a dedicated and professional Customer Service Representative to join our dynamic team in Ibadan. The ideal candidate will serve as the primary point of contact for our valued customers, ensuring their inquiries, orders, and concerns are addressed with the utmost care and professionalism. This role is crucial for maintaining high levels of customer satisfaction and loyalty within our food services operation, requiring a balance of empathy and efficiency.
In this position, you will work in a fast-paced environment where multitasking and quick problem-solving are daily necessities. You will be responsible for providing accurate information about our various food products while maintaining a positive and professional attitude. We value individuals who can remain calm under pressure and possess the strong interpersonal skills needed to build lasting relationships with both clients and internal team members in the Nigeria region.
In this position, you will work in a fast-paced environment where multitasking and quick problem-solving are daily necessities. You will be responsible for providing accurate information about our various food products while maintaining a positive and professional attitude. We value individuals who can remain calm under pressure and possess the strong interpersonal skills needed to build lasting relationships with both clients and internal team members in the Nigeria region.
Key Requirements
Must possess an OND, HND, or B.Sc degree from a recognized institution.
Proven experience working in a customer service or client-facing role.
Excellent verbal and written communication skills.
Strong interpersonal skills to interact effectively with diverse customers.
Ability to work efficiently under pressure and in a fast-paced environment.
Proficiency in using CRM software and basic computer applications.
Strong attention to detail and accuracy when documenting customer interactions.
Exceptional problem-solving abilities to resolve customer complaints effectively.
Demonstrated patience and empathy when handling difficult client situations.
Excellent organizational and time management skills to prioritize tasks.
Willingness to work flexible hours if the business requirements change.
Ability to work collaboratively as part of a professional team.