SERVICE ENGINEER @ SALIMA SUGAR COMPANY LIMITED (SSCL)
The Service Engineer position at Salima Sugar Company Limited (SSCL) involves overseeing and managing a team of service engineers to guarantee efficient and effective service delivery within the sugar plantation and production sector. This leadership role is crucial for maintaining high service quality, driving process improvements, and ensuring exceptional customer satisfaction. The role reports directly to the Chief Engineer and is based full-time in Salima, Malawi.
Key responsibilities include comprehensive team leadership, focusing on mentorship, performance evaluation, and training program development. The engineer will also be responsible for managing service delivery quality assurance, identifying areas for efficiency improvements, and implementing automation solutions. Furthermore, the role requires maintaining deep technical expertise in relevant products and technologies, effective budget management, and fostering strong customer relationships to identify new business opportunities for SSCL.
Key responsibilities include comprehensive team leadership, focusing on mentorship, performance evaluation, and training program development. The engineer will also be responsible for managing service delivery quality assurance, identifying areas for efficiency improvements, and implementing automation solutions. Furthermore, the role requires maintaining deep technical expertise in relevant products and technologies, effective budget management, and fostering strong customer relationships to identify new business opportunities for SSCL.
Requirements:
- Bachelor’s degree in Engineering from an accredited university.
- Minimum of ten (10) years’ relevant work experience, preferably in a manufacturing or production environment.
- Demonstrated ability to lead, mentor, and provide technical guidance to a team of service engineers.
- Experience in developing and implementing comprehensive training programmes for technical staff.
- Proven capability in monitoring service performance, implementing quality control measures, and resolving customer complaints.
- Expertise in identifying and implementing process improvements and automation solutions to streamline operations.
- Ability to develop, manage, and monitor the service team’s budget and allocate resources effectively.
- Strong knowledge base in serviced products, technologies, industry trends, and technological advancements.
- Excellent communication and interpersonal skills for maintaining strong customer relationships.
- Proficiency in managing performance appraisals and disciplinary processes for team members.