CALL CENTER AGENTS @ REAL DEAL COURIER
REAL DEAL COURIER is seeking motivated and articulate Call Center Agents to join our dynamic team in Dar es Salaam. This role is crucial for maintaining high levels of customer satisfaction by serving as the primary point of contact for our clients. The ideal candidate possesses excellent verbal communication skills and a preference for handling customer service inquiries efficiently and courteously.Responsibilities include answering inbound calls, resolving customer issues, and accurately documenting interactions using basic computer systems. Candidates must demonstrate an ability to handle high-pressure situations and maintain a positive, professional demeanor during all customer exchanges. This position offers an opportunity to grow within the courier and logistics sector.
Requirements:
- Excellent verbal communication skills
- Customer service experience preferred
- Ability to handle pressure and high-stress situations
- Basic computer skills for data entry and system navigation
- Strong listening skills and high degree of patience
- Proficiency in handling high call volumes efficiently
- High school diploma or equivalent qualification
- Ability to work flexible hours or shifts as required
- Effective conflict resolution skills
- Accuracy in data entry and recording customer interactions