NIGHT MANAGER @ HOTEL VERDE ZANZIBAR AZAM LUXURY RESORT & SPA
Hotel Verde ZANZIBAR AZAM LUXURY RESORT & SPA is seeking a dynamic and experienced Night Manager to oversee comprehensive hotel operations during night hours in Zanzibar. This critical role involves acting as the senior decision-maker overnight, ensuring the highest standards of guest safety, service excellence, and operational efficiency across all departments. The manager will be responsible for addressing guest issues, managing emergencies, and maintaining a secure environment throughout the property.
Key duties include the completion of the nightly audit, generating necessary reports, and conducting thorough security checks to ensure compliance and readiness for the following day's activities. The Night Manager must possess strong leadership skills to supervise night staff and facilitate a smooth, detailed handover to the morning management team, ensuring continuous operational flow.
Key duties include the completion of the nightly audit, generating necessary reports, and conducting thorough security checks to ensure compliance and readiness for the following day's activities. The Night Manager must possess strong leadership skills to supervise night staff and facilitate a smooth, detailed handover to the morning management team, ensuring continuous operational flow.
Requirements:
- Oversee all hotel operations during night hours.
- Act as the senior decision-maker overnight, addressing all guest issues and emergencies.
- Complete and supervise accurate night audit procedures and daily reports.
- Ensure strict adherence to guest safety and hotel security protocols.
- Maintain high service standards and guest satisfaction throughout the night shift.
- Supervise and manage night staff effectively.
- Facilitate a smooth and comprehensive handover to the morning management team.
- Proven experience in a supervisory or management role within the luxury hospitality industry.
- Excellent problem-solving and crisis management capabilities.
- Ability to ensure operational compliance and readiness for the next business day.