ASSISTANT MANAGER – CUSTOMER SUCCESS @ VALUE ENGINEERING
We are looking for a dedicated and experienced Assistant Manager for our Customer Success department to work onsite at our Bahria Town Phase 4 location. In this pivotal role, you will be responsible for overseeing daily team operations, ensuring accountability, and maintaining high standards of customer service quality. You will play a key part in managing customer health, handling complex escalations, and collaborating cross-functionally to resolve client issues effectively.
This position requires a strategic thinker who can drive process improvements and operational efficiency while coaching team members to reach their full potential. Working during the night shift from 6:00 PM to 3:00 AM, you will be essential in leading team performance and supporting the overall growth of the organization. If you have a background in operations or client services and are ready to lead a dynamic team, we encourage you to apply.
This position requires a strategic thinker who can drive process improvements and operational efficiency while coaching team members to reach their full potential. Working during the night shift from 6:00 PM to 3:00 AM, you will be essential in leading team performance and supporting the overall growth of the organization. If you have a background in operations or client services and are ready to lead a dynamic team, we encourage you to apply.
Key Requirements
Bachelor’s degree in a relevant field
5–7 years of experience in Customer Success / Client Services / Operations
Proven team management and escalation handling experience
Ability to supervise daily team operations and ensure accountability
Experience in managing customer health and service quality
Strong ability to coach team members and support performance development
Proven track record of collaborating cross-functionally to resolve client issues
Capability to drive process improvements and operational efficiency
Excellent verbal and written communication skills
Ability to work onsite during night shift hours (6:00 PM – 3:00 AM)
Strong analytical and problem-solving skills