Best Talent Reach (BTR) Applying For Associate Japanese Customer Support – Online Shopping Platform at Two95 HR Hub in Malaysia, Cyberjaya

We are actively hiring Japanese-speaking Customer Support Associates to support a leading online shopping and eCommerce platform located in Cyberjaya, Malaysia. In this role, you will be responsible for handling live customer interactions and providing accurate, timely solutions while delivering an excellent customer experience. This is an onsite, full-time position that requires working in rotational shifts, including night shifts, to support global operations. The compensation package includes a basic salary ranging from RM 8,000 to RM 9,000, along with a transportation allowance of RM 500 and additional shift allowances. Candidates will be expected to utilize their N1 level Japanese proficiency to communicate effectively with users and maintain high service standards on the platform. Candidates must be prepared to complete several assessments during the application process, including a Japanese Language Assessment Test, a Customer Service Logical Assessment, and a Typing Test. Applicants should have a Diploma or Bachelor’s Degree, although vocational school graduates with equivalent work experience are also welcome. Prior experience in eCommerce or online platforms is considered a significant advantage. This role offers a dynamic environment for individuals with a customer-first mindset who are looking to advance their career in international customer support.